IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

MyServiceApp LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Physical address

• Payment information when you request services or make payments

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
  
  

Non-Personal Information:

• IP address

• Browser type

• Device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback
  
  

2. How We Use Your Information

We use collected data for:

• Providing and improving our waterproofing services

• Scheduling inspections and appointments

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, and updates

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent
  
  

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, project updates, customer support, and important notifications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws
  
  

Opt-Out Instructions:

• You may cancel SMS notifications at any time by replying “STOP”

• You will receive a final confirmation message

• No further messages will be sent unless you opt in again

• All opt-out requests are processed immediately
  
  

Message Frequency & Content:

• Message frequency varies depending on your interaction with us

• Messages will relate directly to services you requested

• We do not send promotional content without explicit consent
  
  

Help & Support:

• Reply “HELP” for assistance

• Or contact us at: info@MyServiceApp.com

• Customer support is available during regular business hours
  
  

Carrier Information:

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
  
  

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as customer service platforms or SMS delivery providers) is permitted solely to deliver services you have requested.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only with:

Service Providers:

• Third-party vendors who assist with operations (e.g., payment processing, appointment scheduling, SMS delivery)

• SMS aggregators and messaging providers solely for delivering messages you have consented to receive
  

All service providers are contractually obligated to maintain confidentiality and data security.

Legal Compliance:

• If required by law

• In response to valid legal process or court orders

• To protect our legal rights
  

Business Transfers:

In the event of a merger, acquisition, or asset sale, your data remains protected under this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent, except for authorized SMS service providers.

5. Data Security

We implement reasonable and appropriate security measures including:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security updates and assessments

• Employee training on data protection

• Breach notification procedures in compliance with applicable laws

• Secure backups and disaster recovery systems
  

While we take strong precautions, no method of electronic transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic

• Improve user experience

• Remember preferences

• Measure service effectiveness

You may disable cookies through your browser settings, though some features may be limited.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information

• Opt out of marketing emails by clicking “unsubscribe”

• Opt out of SMS messages by replying “STOP”

• Withdraw consent at any time

• Request information about how your data is processed

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by MyServiceApp LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The most current version will always be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

MyServiceApp LLC

Phone: +14049751575
Email: info@MyServiceApp.com
Website: www.MyServiceApp.com

By using our website and services, you consent to this Privacy Policy.